If you are repeatedly sent back to the TWS Login Page then your system may not be receiving our session cookies. A session cookie is a temporary cookie that lives for the duration of your session only and remembers who you are once you have logged in. Without this our server doesn't recognise you from page to page, which is why you are asked to log in again.
Norton/McAfee can block cookies and in its strongest security mode will block session cookies too. Please try the following:
- Right-click on the Norton/ McAfee icon, point to Norton/ McAfee Privacy Service, and then select Options.
- Click Accepted Cookies.
- Enter navy.togetherweserved.com in the http:// field, then click Add. The site should appear in the Web Site list.
If your browser security is set too high you will keep getting returned to the login page. To check this in Internet Explorer:
- Tools -> Internet Options... -> Security Tab
- The slider should be reduced from High to Medium or you can add this site to your list of trusted websites.
The TogetherWeServed Team